CARTA DEI SERVIZI

The “Carta dei Servizi” is a document that every office of the Government is obliged to provide its users.
It describes proposes, criteria and structures through which the service is carried out.

The “Carta dei Servizi” is the fundamental tool with which implements the basis of transparency, through explicit declaration of rights and duties of both the staff and users.
So the Azienda Speciale per il Porto di Monfalcone (ASPM) has chosen to draft the “Carta dei Servizi” as a means of transparency in providing services.

From the “Progetto Qualità” was born the “Carta dei Servizi”, which was undertaken from the staff and wants to be the first step to create a new relationship with customers who use services provided by the ASPM.
The “Carta dei Servizi” consists of two elements:
- a general report shows the main principles underlying the action of the ASPM regarding the services offered;
- cards service, one for each service treated, describe the main key information.